Sovantha Bun
Member Experience & Hospitality Operations
I support member experience from first inquiry to renewal, keeping onboarding, communication, and operations clear as the brand evolves.
VISUAL ARTIFACTS & BLUEPRINTS
WHAT I WORK ON
MEMBER ONBOARDING
Helped shape the new-member journey, from application through welcome and handoff across teams.
CRM AUTOMATION
Built simple automations to improve data flow, reduce manual work, and support smoother day-to-day operations.
TRAINING & SOPS
Created practical guides and standard procedures to keep service and operations more consistent across the team.
CLUB COMMUNICATIONS
Managed member communications and email campaigns to keep the brand voice clear and consistent during a transition.
The 14th Annual Kentucky Derby Party
Saturday, May 2 · Doors at 2:00 PM