SB
PROFESSIONAL OVERVIEW
Sovantha Bun
Member Experience & Club Operations
I've spent the last ten years at The Amador (formerly Wingtip) running member experience end-to-end, from the first application through renewal. I build the onboarding flows, write the SOPs, automate the CRM so the concierge desk doesn't have to chase paperwork, and keep member communications consistent across the rebrand. Everything I ship comes with documentation so the team can run it without me.
VISUAL ARTIFACTS & BLUEPRINTS
WHAT I WORK ON
MEMBER ONBOARDING
Architected the complete new-member journey—streamlining applications, welcome sequences, and cross-department sign-offs.
CRM AUTOMATION
Engineered custom Google Apps Scripts to catch webhooks, automate trial lifecycles, and eliminate manual data entry.
TRAINING & SOPS
Authored comprehensive staff guides and SOPs to ensure consistent, scalable service standards across all departments.
CLUB COMMUNICATIONS
Directed HTML email campaigns and newsletters, maintaining a unified brand voice throughout a major club rebrand.
